Refund & Cancellation Policy
This Policy explains recurring subscription cancellations, one-time digital purchases, duplicate charges, and refund requests for FCT products. More specific terms shown at checkout for a particular offer also apply.
1. Monthly subscriptions
Synergy Basic and Premium are recurring monthly subscriptions unless checkout expressly states otherwise. They automatically renew at the price and frequency shown before purchase until canceled.
2. Self-service cancellation
You may cancel an eligible recurring subscription at any time before the next renewal through the secure Stripe Customer Portal. Cancellation through the portal is the primary self-service method and is available online through the same general medium used to purchase online.
If you cannot access the portal, email support@finessedcopytrader.com from the purchase email with the subject Cancel Synergy Subscription. Do not send payment-card numbers or passwords.
3. Effect of cancellation
Unless FCT states otherwise or applicable law requires a different result, cancellation takes effect at the end of the current paid billing period. You ordinarily retain the paid entitlement through that period, after which recurring billing and subscription access end.
4. Monthly subscription refunds
Monthly subscription fees are generally non-refundable once a paid billing period begins, and FCT does not generally provide prorated refunds for unused time after cancellation. FCT will provide refunds or other remedies where required by law and may approve a refund when FCT confirms a duplicate charge, billing error, unauthorized charge, or material delivery failure attributable to FCT.
5. Founders and other one-time digital purchases
Founders is a one-time digital Synergy entitlement rather than a recurring subscription. One-time digital purchases are generally final after the digital license, download access, dashboard access, or activation has been delivered. If you believe a one-time purchase was duplicated, charged incorrectly, or never delivered, contact FCT Support promptly for review. Non-waivable consumer rights are not affected.
6. Trials, discounts, and promotions
Trials, early-bird offers, discount codes, and other promotions are governed by the price, duration, renewal behavior, and terms displayed at checkout. A one-time trial will not be treated as a recurring subscription unless recurring billing is clearly disclosed and the required consent is obtained.
7. Price or renewal-term changes
If FCT changes a recurring subscription's price or other material renewal terms, FCT will provide any notice and obtain any consent required by applicable law before the changed charge takes effect.
8. Charge disputes
If you believe a charge is incorrect, contact FCT Support when practical so the issue can be investigated. Nothing in this Policy limits non-waivable rights you may have with a card issuer, payment provider, or under consumer-protection law.
9. Contact
Billing and cancellation requests: support@finessedcopytrader.com. Include the purchase email and plan name, but never send full card numbers, passwords, or one-time login codes.